About Us

About Us

THOMPSONS AFRICA... SOUTHERN AFRICA'S MOST TRUSTED TRAVEL EXPERTS

We know that coming to our region is a dream trip and that your customer has taken considerable time, money and effort to make this dream a reality for him, her, the family and friends who will travel together.
 
It is our sole purpose to make their dream an experience that they will never forget – a dream that lives on and on and is retold time and again to their friends and family – telling of their moments of absolute joy in a region full of beauty, wonder, outstanding service and excellent food.  A region where every service provider was friendly, proud, knowledgeable and presentable. That the local experiences taught them about happiness and joy.   We are proud about our relationships with every one of our suppliers and we acknowledge their importance in our lives, working tirelessly to understand their services and to encourage our relationship building.
 
This philosophy applies internally as well as externally - Thompsons Africa is a place where customers want to do business, where guests feel celebrated and where people love to work.

 
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WHY CHOOSE US

  • We have a proud history of more than 35 years all embracing, hands-on experience delivering quality and value ensuring great care and attention to detail, innovation, flexibility and a wide range of product service offerings.
  • We operate from the three main cities Cape Town, Durban and Johannesburg and have an additional 12 receptive offices around the region including Kruger Park, Hluhluwe, Hazyview, Malalane, Mozambique, Port Elizabeth, Knysna, Victoria Falls/Zimbabwe, Zambia, Botswana, Namibia and Mauritius.
  • All our offices offer a team of permanent Tour Guides, Drivers, Guest Service Officers and we run a well oiled Guided Journeys business. 
  • We have a 24 hour guest care line through our Customer Care Centre.
  • Our fleet comprises of 100 of our own vehicles ranging from sedans, to luxury two passenger limousines to luxury 44 seater coaches and sixty seater touring vehicles.
  • Our consistent research and monitoring of products ensure that we offer both quality and price.  No customer is too big or too small and while we are big enough to buy well, we remain small enough to care.
  • We are part of one of the oldest public listed companies, Cullinan Holdings Ltd. and are also part owned by the family company The Travel Corporation, a global travel group renowned for its outstanding quality, service, value, reliability and financial stability, with 45 offices worldwide.
  • We actively support organisations which focus on the conservation, protection and promotion of our rich heritage. We are a proud member of the TreadRight Foundation, a non-profit foundation promoting sustainable tourism within our own family brands.
  • Our Online Solutions allow for seamless interaction between our companies.  You have access to extended, more diverse, real-time, online stock inventories and rates.
  • Efficient, knowledgeable, caring service is the finest means of ensuring long-term relationships with our customers. We give top priority to extensive, in-depth staff training, building an effective, knowledgeable and motivated team with a single vision.

THOMPSONS AFRICA VISION, MISSION AND VALUES



OUR UNIQUE FREE SELL POLICY
A unique feature of our product is a ‘Free Sell’ policy on all tours. Fully Guided Journeys can be free sold up to 30 days prior to departure (with the exception of Namibian Discovery, Great Zimbabwe, Best of Botswana, Namibia and Zimbabwe and Namibia Etosha Highlights), and our Day Tours can be free sold up to 48 hours before departure. That’s easy and efficient! 
 
  • Free Sell applies to groups of at least two, and no more than seven passengers travelling together.
  • Free sell based on a minimum of two passengers travelling together.
  • Day tours are available to you up to 48 hours prior to departure.
  • We will only ‘Stop Sell’ a tour in exceptional circumstances.
  • Free Sell applicable to standard twin/double and single rooms only.
 
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WE PARTNER WITH SATIB24 CRISIS CALL
SATIB24 is Africa’s leading incident management unit led by a specialist team of doctors and incident managers. They are on call 24/7/365 and provide a comprehensive management service from the moment they receive a call.  They work with the industries best available resources to minimize risk and maximise the outcome.  The service and responsibility of SATIB24 is to stabilize the patient at the scene of illness or injury and arrange the transfer, by road or air, to the closest appropriate medical facility while continuing to facilitate arrangements with travel insurers, repatriation arrangements, trauma counselling or continual care if necessary. The cover applies to all guests travelling with Thompsons Africa.

CULLINAN HOLDINGS LTD.
We are part of one of the oldest public listed companies, Cullinan Holdings Ltd. whose main shareholder is the family company The Travel Corporation, a global travel group renowned for its outstanding quality, service, value, reliability and financial stability, with 45 offices worldwide. Sister companies in The Travel Corporation include, respected global travel brands such as Trafalgar, Contiki, Insight, Uniworld River Cruises, AAT Kings, Trafalgar, Destination America and The Red Carnation Hotel Group. We actively support organisations which focus on the conservation, protection and promotion of our rich heritage. We are a proud member of the Tread Right Foundation, a non-profit foundation promoting sustainable tourism within our own family brands.

HISTORY
Cullinan Holdings was established in 1901 as the famous diamond mining company which discovered the world’s largest ever rough diamond. The company is listed on the Johannesburg Securities Exchange under the Tourism and Leisure sector. 

The Group has evolved rapidly in the past four years, from a Group almost exclusively focusing on Tourism to the current business which operates in three major segments. These are Travel and Tourism, still the dominant segment, Marine and Boating and recently Financial Services.

Within the Tourism and Travel segment, the Group operates some of the most reputable brands in Southern African travel and tourism. These are covered in more detail under the Group Profile. The businesses within the Marine and Boating segment are licenced to supply many premium yachting products to yacht builders in South Africa, as well as retaining the agency for many well known leisure boating brands. The Finance segment was established in 2012 and is evolving into a key area for the business and continues to be the focus for the future.

In terms of Travel and Leisure, Cullinan has created an integrated business model which allows for the supply of high-quality travel packages in which the Group is involved in most parts of the chain of supply, with consequent control over service and the ability to provide excellent value to the traveller. Financial Services will leverage the cash generative nature of the Travel business and in addition, will work synergistically with the Boating businesses to offer a turn- key yacht finance offering.

In 2002, the Company disposed of non-core businesses being Cadac and Karrimor and the majority shareholding changed, with the acquisition of 64% of the shares in Cullinan by Travcorp Financial Services Limited.

Travcorp Financial Services Limited are part of the Travel Corporation, one of the largest Travel Companies in the world, owning such household names as Contiki, Insight Vacations and Trafalgar Tours. This brought significant expertise into what was now essentially a Travel business, through the appointment of a new board of Directors.

In 2006, Cullinan Holdings Ltd acquired 100% of the shares in Hylton Ross Tours (Pty) Ltd. Hylton Ross is the pre-eminent Coach Operator in the Western Cape. In 2008, Cullinan Holdings Ltd acquired Central Boating to complement the business of Manex Marine. Central Boating and Manex together represent some of the major brands in marine and boating, such as Lewmar, Musto & Aqua-Lung.


 

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