Our Unique Services
Our Unique Free Sell Policy
A unique feature of our product is a ‘Free Sell’ policy on all tours. Fully Guided Journeys can be free sold up to 30 days prior to departure (with the exception of Namibian Discovery, Great Zimbabwe, Best of Botswana, Namibia and Zimbabwe and Namibia Etosha Highlights), and our Day Tours can be free sold up to 48 hours before departure. That’s easy and efficient!
- Free Sell applies to groups of at least two, and no more than seven passengers travelling together.
- Free sell based on a minimum of two passengers travelling together.
- Day tours are available to you up to 48 hours prior to departure.
- We will only ‘Stop Sell’ a tour in exceptional circumstances.
- Free Sell applicable to standard twin/double and single rooms only.
We Partner with Satib24 Crisis Call
SATIB24 is Africa’s leading incident management unit led by a specialist team of doctors and incident managers. They are on call 24/7/365 and provide a comprehensive management service from the moment they receive a call. They work with the industries best available resources to minimize risk and maximise the outcome. The service and responsibility of SATIB24 is to stabilize the patient at the scene of illness or injury and arrange the transfer, by road or air, to the closest appropriate medical facility while continuing to facilitate arrangements with travel insurers, repatriation arrangements, trauma counselling or continual care if necessary. The cover applies to all guests travelling with Thompsons Africa.