Guest Services -
You Are Welcome!

Welcome to Africa!  We are delighted that you have chosen to visit our beautiful country and we promise that the start of your journey with Thompsons Africa will be a First Class experience!
 
First impressions last?  Yes they do!  Which is why we are exceptionally excited to tell you that we have the best team of people to give you the warmest welcome the very moment you touch down in Africa!
 
Guest Service Officers
Our star team of people are known as our Guest Service Officers.  They are a unique group of individuals who have hearts like lions and the deepest love for the most special place in the world.
 
Arriving in a foreign country should be a celebration and our special team are at the ready, waiting to share with you in person, their passion, their knowledge and their stories.  Whether you have been to Southern Africa before or it is your first time, you will feel like you have come home!
 
Silver Welcome, Gold Welcome and Platinum Welcome Airport Services
Airports around the world all present their challenges, but with Thompsons Africa there are no challenges - only memorable experiences.  Let us take care of getting you from point A to point B without any of the hassle.
 
Guests can choose the level of assistance required to navigate our airports.  Whether it is a VIP service at the aircraft door, the arrival terminals or any other specified meeting point, we will be there.
 
We engage in face-to-face conversations with guests and discuss their journey ahead.  Guests feel pampered and secure in the knowledge that they understand their itinerary arrangements, and that any questions or concerns raised, will be answered swiftly.
 
Guest Service Emergency Support
Even when guests have departed the airport our team are on call to give support when life’s mishaps occur!  We visit guests in hospital or at their hotel to offer comfort and reassurance.  No matter the situation, we have the experience to lend a helping hand.