Guest Services


Just as we value our natural heritage, so do we value every guest that arrives on our shores! We take great pride and pleasure in bestowing a true African welcome to all our visitors.
We know that airports can present a challenge to tired or disoriented travellers and that is why we have selected and invested in a remarkable team of people to take care of and assist customers from the very moment that they arrive on our soil.
Our team of hands-on Guest Service Officers are located in most major airports and are at the ready to meet and greet guests and ensure a stress-free start to any holiday.
Even once guests have left the airport, we are still there to give support when life’s mishaps occur!  We visit guests in hospital to offer comfort and reassurance. No matter what the situation, we are always there!


Guests are met personally, assisted with luggage, escorted to a restaurant or coffee shop and, while they’re refreshing themselves with a complimentary juice or hot beverage, will be handed their documentation. Thereafter, they’ll be personally assisted with banking, foreign exchange, cellular rental, and any other retail service they need within the terminal building, before being escorted to their onward transportation. Guests feel pampered and secure in the knowledge that they understand their itinerary arrangements, and that any questions or concerns raised, will be answered swiftly.  
In addition, offered for the Platinum Welcome Meet & Greet Service – currently only available in Johannesburg and Cape Town - guests are met on arrival straight off the aircraft by our personnel who have official airport clearance to be there. Guests will therefore feel completely at ease, knowing they’ll be escorted from the moment they step onto South African soil.