Guest Services -
You Are Welcome!

Welcome to South Africa! We are delighted that you have chosen to visit our beautiful country and we promise that the start of your journey with Thompsons Africa will be a First-Class experience!

Arriving in a foreign country should be a celebration and our star team of Guest Service Officers are at the ready to welcome you. Whether you have been to Southern Africa before or it is your first time, you will feel like you have come home!

SILVER WELCOME, GOLD WELCOME AND PLATINUM WELCOME AIRPORT SERVICES
Airports worldwide can sometimes be daunting, but with Thompsons Africa there are only fantastic memories to be made. Let us take care of getting you from point A to point B while you relax and enjoy the journey!

Choose the level of assistance that best suits your needs. We engage in face-to-face conversations with guests and discuss the journey ahead. Guests feel pampered and secure in the knowledge that they understand their itinerary arrangements, and that any questions or concerns raised, will be promptly addressed.

GUEST SERVICE EMERGENCY SUPPORT
If life’s unexpected mishaps occur, our team are just a call away. We visit guests in hospital or at their hotel to offer comfort and reassurance. No matter the situation, we have the experience to lend a helping hand.